FAQ

FAQ Help Center

Most frequently asked questions. If you have a question that is not covered here, feel free to ask using the provided form, or through the contact page.

popular questions

For health and safety reasons, all purchases are final and non-refundable. This is to ensure that all products that leave our store meet the highest standards for quality and safety. We take pride in providing our customers with the finest products, and we are confident that you will be satisfied with your purchase.

All products sold in the store are made with 100% halal ingredients, ensuring that they meet the dietary restrictions and requirements of our customers. We are committed to providing high-quality products that are not only delicious, but also align with our customers’ beliefs and values. Our commitment to halal standards is unwavering, and you can be confident in the authenticity of our products.

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Custom Orders

We offer a variety of orders, including custom gift orders, chocolate products, and date products. Our custom gift orders allow you to personalize your gifts to suit the recipient’s individual tastes and preferences, making them a truly unique and thoughtful present. Our chocolate and date products are made from high-quality ingredients and are perfect for indulging in a sweet treat or adding natural sweetness to your snacks.

You can request a custom order through the contact forms on the website, or through our email address at datesanddelights@outlook.com
Our team is dedicated to providing excellent customer service and will be happy to assist you in creating the perfect custom gift for your needs. Whether you’re looking for a special gift for a loved one or a corporate gift for clients or employees, our custom gift options are a great choice.

Once the order is ready, you will be notified via email or phone, and it can then be collected in-store. We strive to make the pick-up process as convenient as possible for our customers, and we are always available to answer any questions or concerns you may have.

Orders cannot be cancelled once they have been placed. This is due to the nature of our products, which are perishable and made to order. We understand that unexpected situations may arise, and we are always available to assist you in finding a solution that meets your needs.

Orders exceeding $100 may be eligible for delivery to a nearby address. To determine if delivery is possible, simply provide your address during the ordering process, and we will inform you if it is within our delivery range. For those who prefer to pick up their order, in-store pickup is also available.